We expect that you will have questions about your illness and care. We encourage you to call us when you need to. In the event of an emergency or serious problem after normal office hours, your phone calls to the office will be automatically forwarded to the answering service who will page your physician or the physician “covering” at that particular time.
Your physician may request that you call immediately if certain problems develop (fever, for example), but we would request that you call during regular business hours for prescription refills and non-emergencies. Please realize that the physicians rotate call coverage, and it may take a considerable amount of time to clarify things that would be readily available in the office record.
Before you call, take a few moments to prepare. You can provide information that will help with your care. At the time of your call, during or after hours, you should have the following information available:
Your current medication list
Your pharmacy phone number
A summary of your complaints, i.e., your primary problem (fever, pain, etc.), when your problem began, the severity of your illness
Your current therapy and date of your last treatment
Most importantly, please inform us if you are allergic to or intolerant of any medication.